Terms of Service

You must be at least 13 years old to use the Services. If you are under 18, you represent that you have the consent of a parent or legal guardian to use the Services and that such guardian has agreed to these Terms on your behalf. By using CogniAIX, you represent and warrant that you meet these requirements and that all registration information you provide is accurate, current, and complete. We reserve the right to refuse access to the Services to anyone who does not meet these eligibility requirements or who provides false information during registration. Users located in jurisdictions where the Services are prohibited by local law may not use the Services.

To access certain features of the Services, you may need to create an account by providing your name, email address, and a password. You are solely responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. You agree to notify us immediately at support@cogniaix.com if you suspect any unauthorized use of your account or any other security breach. CogniAIX will not be liable for any loss or damage arising from your failure to comply with these obligations. You may not share your account credentials with any third party or use another person's account. Each account is intended for a single authorized user unless you are using a team or enterprise plan that explicitly permits multiple users.

You agree to use the Services only for lawful purposes and in accordance with these Terms. You may not use CogniAIX to upload, transmit, or process audio or content that is illegal, harmful, threatening, abusive, harassing, defamatory, obscene, or that infringes the intellectual property rights of others. You may not record or transcribe conversations without the knowledge and consent of all parties involved, where required by applicable law. You must comply with all applicable wiretapping, eavesdropping, and recording consent laws in your jurisdiction. You may not use the Services to develop competing products, to train machine learning models, to reverse-engineer our software, or to engage in any activity that places an unreasonable load on our infrastructure. We reserve the right to investigate and take appropriate action, including removing content and suspending accounts, for violations of this policy.

All content on the CogniAIX platform — including but not limited to software, algorithms, user interface designs, text, graphics, logos, trademarks, and documentation — is the exclusive property of CogniAIX, Inc. or its licensors and is protected by applicable copyright, trademark, and other intellectual property laws. Nothing in these Terms grants you any right to use the CogniAIX name, logo, or branding in any manner. You may not copy, modify, reverse-engineer, decompile, disassemble, or create derivative works based on any part of the Services without our prior written consent. We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Services solely as described in these Terms and solely for your personal or internal business purposes.

You retain full ownership of any audio files, transcripts, notes, and other content you upload to or create within CogniAIX ("User Content"). By uploading User Content, you grant CogniAIX a limited, non-exclusive, worldwide, royalty-free license to process, store, display, and otherwise use your User Content solely to operate and improve the Services on your behalf. We will not sell, license, or disclose your User Content to third parties except as required to provide the Services or as required by law. Your audio files are automatically deleted from our servers after transcription processing is complete, unless you explicitly choose to store them as part of a paid plan. You represent and warrant that you own or have obtained all necessary rights to upload your User Content and that doing so does not violate any applicable laws or third-party rights.

We may suspend or permanently terminate your access to all or part of the Services at any time, with or without notice, for any reason, including if we reasonably believe that you have violated these Terms, created legal or regulatory risk for CogniAIX, or acted in a manner harmful to other users. You may terminate your account at any time by contacting us or using the account deletion feature in your settings. Upon termination, your right to use the Services ceases immediately, and we may delete your account data in accordance with our data retention policy. Sections of these Terms that by their nature should survive termination — including intellectual property, disclaimers, limitations of liability, and indemnification — will survive any termination of your account.

CogniAIX is provided on an "as is" and "as available" basis without any warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, non-infringement, or accuracy of transcription results. We do not guarantee that the Services will be uninterrupted, timely, secure, or error-free, or that any defects will be corrected. Transcription accuracy varies based on audio quality, background noise, accent, and other factors, and we make no warranty that any given transcription will meet any specific accuracy threshold. You acknowledge that AI-generated content, including transcripts, summaries, and action items, may contain errors and should be reviewed before use in any professional, legal, medical, or other critical context.

To the fullest extent permitted by applicable law, CogniAIX, its directors, employees, agents, partners, and licensors shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, goodwill, or business opportunities, arising from or in connection with your use of or inability to use the Services, even if we have been advised of the possibility of such damages. In no event shall our total aggregate liability to you for all claims arising out of or related to the Services exceed the greater of (a) the amount you paid to CogniAIX in the twelve months preceding the claim, or (b) one hundred US dollars ($100). Some jurisdictions do not allow certain liability exclusions or limitations, so the above limitations may not apply to you in full.

You agree to defend, indemnify, and hold harmless CogniAIX, Inc. and its officers, directors, employees, contractors, agents, licensors, and suppliers from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, and fees (including reasonable attorneys' fees) arising out of or relating to your violation of these Terms, your use of the Services in violation of applicable law, your User Content, or your infringement of any third party's intellectual property or other rights. CogniAIX reserves the right to assume exclusive control of the defense of any matter subject to indemnification by you, in which case you agree to cooperate fully with us in asserting all available defenses.

We reserve the right to update or modify these Terms at any time. When we make material changes, we will notify you by sending an email to the address associated with your account and by posting a notice on our website at least 14 days before the changes take effect. If you continue to use the Services after updated Terms take effect, you agree to be bound by the revised Terms. If you do not agree to the updated Terms, you must stop using the Services and may delete your account. We encourage you to review these Terms periodically to stay informed about your rights and obligations. The "Last Updated" date at the top of this page reflects the most recent revision.

If you have questions about these Terms, would like to report a violation, or need to contact us for any other legal reason, please reach out through our contact form at cogniaix.com/contact or write to us at our registered office below. For account-specific or billing inquiries, please use the Help Centre or email support@cogniaix.com. We aim to respond to all legal and compliance inquiries within 5 business days. 776 Mountain Blvd Suite - 104 Watchung NJ - 07069