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Sign up for a free account — no credit card required. You start on the Spark plan with 300 one-time minutes. Sign in, then press Record or upload an audio file, and CogniAIX returns a transcript with a summary, key points, and tasks in minutes. You can also try it instantly from the website with no sign-up.

It's a simple loop: (1) Capture a conversation — record it live or upload an MP3/M4A. (2) Let Cognia process it into a transcript, summary, key points, and tasks with suggested owners. (3) Act on it — review and edit, search across sessions, share the output, or just ask Cognia questions about any past conversation. That's the whole point of the platform: closing the gap between what was said and what actually gets done.

No. CogniAIX runs in any modern browser at app.cogniaix.com. There are also iOS and Android apps if you'd rather record on your phone and pick the results up later on the web.

Spark gives you 300 minutes (one-time, on signup, no credit card) plus live transcription (record), file upload, summary / key points & tasks, Cognia intelligent assistance, and phone & web access. Sharing, template mapping, meeting prep, and platform integrations are on the paid plans.

Yes — request a demo or watch the 'CogniAIX in Action' videos from the website to see how audio becomes transcripts, summaries, and tasks.

Four: Spark (Free), Boost, Amplify, and Pinnacle. Spark is free with 300 one-time minutes. Boost and Amplify are paid monthly plans with minute allowances. Pinnacle is a custom plan for teams and organisations. Annual billing saves about 10%.

Boost is $3.99/month or $42.99/year (600 minutes per cycle). Amplify is $7.99/month or $85.99/year (1,200 minutes per cycle) and unlocks every feature — it's the most popular plan. Pinnacle is custom-priced (Contact Sales). Prices are in USD; taxes may apply at checkout.

There's no separate free trial. The free Spark plan is how you try CogniAIX — 300 one-time minutes, no credit card — so you can test transcription, summaries, key points, tasks, and Cognia before deciding to upgrade to Boost or Amplify.

No. Boost and Amplify minutes are allocated per billing cycle and reset at each renewal — unused minutes don't carry forward to the next cycle.

Recording, file upload, and the Microsoft Teams agent pauses. Your past transcripts, key points, and Cognia AI search stay fully active. Everything resumes the moment you buy a Boost or Amplify minutes pack.

From My Account, open Plans & Pricing, choose Boost or Amplify, pick Monthly or Annual, and switch. For Pinnacle, choose Contact Sales.

Cancel your current plan. When the paid period ends, your account automatically moves to the free Spark plan — you keep access to your paid features until then.

Everything in Amplify plus unlimited minutes, team workspaces & a shared hub, an admin console & analytics, audit logs & DLP (data-loss prevention), and a dedicated success manager. Contact Sales for a quote.

Your remaining minutes show on the minutes bar in the app: log in to your CogniAIX account, then check the minutes bar in the lower-left of the dashboard.

Payment methods are managed in your account settings. If you can't update it there, contact support@cogniaix.com.

No — the email address on an account can't be changed. If you've lost access to it, contact support@cogniaix.com and the team will help you verify your identity.

Change it in your settings. If you're locked out, use the 'Forgot password' link on the login page to receive a reset email — check spam if it doesn't arrive.

Go to account settings → profile. Use a common format (JPG/PNG); if it won't update, refresh or clear your cache and re-upload.

Cancel from your account settings, or email support@cogniaix.com. Your account moves to the free Spark plan when the paid period ends.

Use the account-deletion option in settings, or contact support@cogniaix.com. After deletion, your profile, recordings, and transcripts are permanently deleted within 30 days (unless we're legally required to retain certain records longer).

You have the right to data portability. Email privacy@cogniaix.com from your account email to request a copy in a structured, machine-readable format. Verified requests are answered within 30 days.

This one needs a person to check your account. Email support@cogniaix.com with your account email and the charge details, and the team will resolve it.

Yes — the Pinnacle plan is built for teams and organisations, with team workspaces & a shared hub, an admin console & analytics, audit logs & DLP, and a dedicated success manager. Individual Spark/Boost/Amplify accounts are for a single user. Contact Sales to set up a team plan.

MP3 and M4A, via the upload button.

Up to 15 MB per file, and up to 5 files at a time.

Up to 98.9% in internal tests (reviewed by Dr. Alex George, AI Voice Technology Expert, July 2025). Accuracy depends on audio quality, background noise, and accents — clearer audio gives better results. As with any AI, review transcripts before using them in critical contexts.

Not yet — CogniAIX currently supports English only.

It captures speech from conversations with multiple participants and transcribes in real time. For the cleanest separation, ask people to speak one at a time and use headsets.

Not directly. Extract the audio track first (for example with VLC or an online converter), then upload the MP3/M4A — this also gives the best results.

Not directly. Download the file to your device first, then upload it. For video stored in Drive, extract the audio first.

Yes. CogniAIX turns speech into editable, searchable text you can refine after processing.

Use a quiet room, speak clearly, use a decent mic or headset, ask people to speak one at a time, pick a supported format, and keep clips shorter when possible. Upload audio, not raw video.

Cognia reads your transcript the way a seasoned colleague would — separating what was debated from what was committed to. It extracts decisions and next steps, suggests owners, writes a summary, and answers questions about any past session. It powers the Ask Cognia feature in the app and on the website.

A central, searchable place to store and revisit every session — transcripts, key points, action items, and tasks — all in one library.

Once a transcript is ready, Cognia reads it, pulls out the next steps and key takeaways, and turns them into task items with suggested owners for you to review and follow up on. Like all AI output, it's best on clear recordings with explicit next steps — so give it a quick review.

Not currently — tasks are generated automatically from your conversations.

Your transcripts live in a searchable workspace, and Cognia AI search stays active across all your sessions — even if you run out of minutes. Search for content directly, or just ask Cognia.

After a session is transcribed, ask Cognia in plain language — for example, 'What were the action items from Tuesday's call?' It answers from your transcripts and points you to the session the answer came from. Cognia AI search stays active even if you're out of minutes.

WYSK is an ambient, multi-agent briefing that works across all your conversations — not one conversation in isolation. Five specialised agents extract decisions and tasks, track recurring themes, spot what's blocked or obsolete, prepare you for what's coming next, and synthesise it all into a single, prioritised read. If you had 30 seconds before your next conversation, WYSK is everything you'd need to know.

Yes. Group related sessions into a folder (for example, 'Customer Interviews — May'), or merge two sessions into a single combined, re-analysed record.

There isn't a separate PDF export button. Instead, share a conversation and CogniAIX sends the transcript and summary as a PDF by email.

On Boost and above you can share by email or as a PDF. Sharing isn't included on the free Spark plan.

Yes — share by email. Your recipient receives an invite to view the conversation on the CogniAIX platform.

Yes. Delete any recording or transcript at any time from the account interface. Deleted items are permanently removed.

Microsoft Teams — the agent joins your call — plus sharing by email or as a PDF, and a calendar sync that powers Prep Me. Available on Boost and above.

In the integrations area, connect Microsoft Teams with OAuth — you grant permission once. Available on Boost and above.

Paste the Microsoft Teams meeting URL and the agent joins the call to capture it.

No — connecting is a one-time OAuth setup that keeps working. You don't reconnect each time.

No. Integrations operate only under the specific OAuth permissions you grant, and sharing happens by email or as a PDF.

Not yet.

Not currently — a direct Google Docs export isn't available. Share by email as a PDF instead.

Check that Microsoft Teams is still connected with the right permissions and try reconnecting it, confirm you pasted the full meeting link, and check your connection. If it still won't join, contact support@cogniaix.com.

No. CogniAIX does not sell, rent, or trade your personal information to third parties — ever.

Only you and the people you choose to share with. Internal access is strictly limited to staff who need it to support or maintain the service, and all such access is logged. You can share, download, or delete your content anytime.

Yes — encrypted in transit with TLS and at rest with AES-256.

CogniAIX is US-headquartered and runs on HIPAA-compliant, SOC 2-certified AWS infrastructure, primarily in the US. For international users, transfers rely on Standard Contractual Clauses (SCCs).

No — not without your explicit consent. CogniAIX does not use your individual recordings or transcripts to train its models unless you opt in. Aggregated, anonymised usage data may be used to improve the product.

Yes — request immediate, permanent deletion of any recording or transcript from the account interface. Once deleted, it can't be recovered.

Yes. GDPR rights (access, correction, deletion, restriction/objection, and portability) apply for users in the EEA, UK, or Switzerland, and CCPA rights apply for California users. Email privacy@cogniaix.com to exercise your rights.

CogniAIX runs on HIPAA-compliant infrastructure and does not collect health or medical information.

Both are linked in the website footer under 'Legal.' For privacy questions, you can also reach the team at privacy@cogniaix.com.

This is usually a microphone-permission issue. Allow mic access for CogniAIX in your browser or device settings, make sure no other app is using the mic, refresh the page, and try again. On mobile, check the app's mic permission. If it's still greyed out, contact support@cogniaix.com.

Check your internet connection, refresh the page, and confirm you still have minutes. Allow a short processing delay. If the transcript still doesn't appear, contact support.

This is often an unstable internet connection, the device going to sleep, or running out of minutes. Use a stable connection, keep the app in the foreground, and check your remaining minutes.

Use a stable internet connection, refresh, and try renaming or trimming a large file. Make sure it's a supported audio format (extract audio from video first). If it still fails, contact support.

Try a supported audio format, reduce background noise, and make sure one person speaks at a time. If quality is still poor on genuinely clear audio, re-upload; if it persists, contact support.

Ask participants to speak one at a time, use individual headsets or mics, and avoid talking over each other. Clearer separation in the audio improves speaker distinction.

Cognia answers based on your transcribed sessions, so make sure the relevant session has finished processing and actually contains the information. Try rephrasing and check your connection. For account or billing issues that fall outside your stored content, contact the support team.

Your login session timed out for security. Log back in. If it keeps happening, clear your browser cache and cookies or update the app, then sign in again.

Not at the moment. For outages or ongoing issues, contact support@cogniaix.com.

From the Apple App Store (iOS) or Google Play (Android) — search 'CogniAIX.'

Record on the go; when you stop, the app sends the recording for transcription. Transcripts, summaries, and tasks sync to your account. It offers essentially the same features as the web app.

No — CogniAIX needs an internet connection to work.

At minimum, microphone and call access so it can record.

Update to the latest version, restart your device, make sure there's enough free storage, and reinstall if needed. If it still crashes, contact support@cogniaix.com.

Find a quiet room, keep the phone close to the speaker, use a decent mic or headset, keep the app in the foreground, and stay on a stable connection so recordings upload for transcription.